Conflict Management £50
Conflict Management Course
How much does the course cost? £50.00 per person inclusive of course materials,tuition and certification.
Conflict Management Training At Your Venue Or You Come To Us
This conflict training is run over a full day.
Recommended for all employees who have to face aggressive or demanding customers or service users.
The course raises participants understanding of the background to conflict and the way they can make a difference to the outcomes.During the training day participants learn and practice the latest SIA (Security Industry Auhtority) modules of dealing with conflict.
Responding to conflict
Course Overview
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Causes of conflict |
Response to reasoning |
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Understanding of our natural response to conflict |
Shock |
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Signalling-non aggression and calming situations |
Defusing aggression |
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Anger aggression and violence |
maintaining self control |
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Types of aggression |
Definitions of violence at work |
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Warning signs |
Understanding criminal law |
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proxemics (personal space) |
Response to reasoning |
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Fight flight or freeze |
Reducing conflict in the workplace |
The way we deal with conflict will help us to defuse and overcome keeping us safe>
The above plus more from our trainers will give your self or employees the confidence and skills to deal with difficult situations.
Course Cost £50.00 per person inclusive of course materials,tuition and certification.
Book Now 01293 525131 or 0845 463 7046
